Returns & Exchange Policy

At Nagina Fashion Global, we prioritize customer satisfaction. If you are not fully satisfied with your purchase, we are here to assist you with our Returns and Exchange Policy.

Returns

  • Returns are accepted within 7 days from the date of delivery.

  • The product must be unused, unworn, unwashed, and returned in its original packaging with all tags intact.

  • Items that are damaged, altered, or not in their original condition will not be eligible for a return.

  • Customers must provide proof of purchase (order confirmation or invoice) when requesting a return.

Exchanges

  • We offer exchanges for products that are defective, damaged during shipping, or if you have received the wrong item.

  • Exchange requests must be made within 7 days of receiving the product.

  • The product must meet the same conditions as outlined in the Returns section.

Non-Returnable Items

  • Sale or discounted items are final sale and cannot be returned or exchanged.

  • Customized or made-to-order products are not eligible for return or exchange unless there is a manufacturing defect.

Refunds

  • Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

  • If approved, the refund will be processed to your original method of payment within 7–10 business days.

  • Shipping charges (if any) are non-refundable.

Shipping for Returns

  • Customers are responsible for the shipping costs for returning or exchanging an item unless the item received was defective or incorrect.

Contact Us

For any questions or to initiate a return or exchange, please contact our customer support team at:

  • Phone: +91 88605 17455